REFUND AND RETURN POLICY

1. STRICT NO REFUND POLICY

BASIS SIGN does not offer refunds or accept returns. All sales are final, due to the custom nature of each product. Please be sure of your purchase at the time of ordering. The Company does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances.

2. REPLACEMENT WARRANTY

However, BASIS SIGN does offer a 24-month replacement warranty so you don’t need to worry if in any rare case, your product arrives faulty. We will attempt to give the most excellent products as standard but in any case, if your product stops functioning due to any manufacturing fault or arrives with any shipping damages, you will be given a replacement.

VOID WARRANTY CONDITIONS

The guarantee is nullified if the client decides to alter the light or modify the wiring during the installation. Should a wire be defective, we will replace the item at our discretion. We will offer to replace it with an item of comparative style and worth.

3. WHAT IS NOT COVERED

A. PHYSICAL DAMAGE & NEGLIGENCE

Carelessness, mishap, theft, improper handling of the sign, harm by and activities of others, or where sufficient consideration has not been taken to prevent chemical, ice, or snow harm to the item will not be covered by this warranty. Any harm to the indoor sign caused by its usage outdoors will not be covered by this warranty.

B. EXTREME CONDITIONS

The guarantee doesn’t cover items that have been exposed to harmful, extreme environmental, or destructive conditions. Also where working temperatures fall beneath –40 degrees Celsius or surpass 60 degrees Celsius.

4. NEED HELP?

Contact us at [email protected] for questions related to refunds and returns.

BASIS SIGN – Lighten Up Your World