Faq (2)

Shipping Questions

We know you have an opening date to hit. Here is the typical timeline:
· Production: Since everything is custom-made from scratch, precision takes time. Most illuminated signs take 8-10 business days to manufacture.
· Shipping: We use expedited air freight (DHL/FedEx/UPS), which typically takes 5-7 calendar days to arrive at your door in the USA.

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Pricing & Discounts Questions

Are you curious about the cost of a custom sign? It’s a common question, but the answer varies based on size, material, and complexity. As a Source Factory, we pride ourselves on offering prices that are typically 30% to 50% lower than local market rates. Plus, if you’re in the trade, we have exclusive wholesale discounts and priority production slots just for you! Whether you need signs for a single location or a franchise rollout, we’re here to help. Discover how we ensure quality and value with free design proofs and unbeatable pricing. Click to learn more!

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Faq (1)

General Questions​

Discover how BASISSIGN can elevate your business with stunning illuminated signage! Our production time is just 8-10 business days, and we ensure a seamless experience with “Installation-Ready” signs that come with everything you need for easy setup. Enjoy significant savings—typically 30-50%—by cutting out the middleman and buying directly from the source. Plus, we provide free design proofs and a comprehensive Permit Package to help you navigate city regulations. With our 3-Year Warranty on electrical components and a 5-Year Warranty on structural materials, you can trust that your investment is protected. Read on to learn more!

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Faq (3)

Returns & Warranty Questions

Discover our commitment to quality with our “Perfection Guarantee”! At our company, every sign is custom-built just for you, ensuring that your brand stands out. While all sales are final, we prioritize your satisfaction—if your sign arrives defective or doesn’t match your approved proof, we’ll repair or replace it at no cost. Plus, our straightforward cancellation policy and easy warranty claims process make working with us a breeze. Ready to learn more about our return policy and how we ensure your order is perfect? Dive into the details and see how we stand behind our craftsmanship!

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faq (5)

Payments & Billing Questions

For most standard orders, we require 100% payment upfront before production begins.
Why? Unlike a shoe store, we are buying raw materials and cutting them specifically for your unique design. We cannot restock these materials.
For very large B2B contracts or bulk wholesale orders, please talk to our sales team about split-payment options (Deposit + Balance before shipping).

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